The rise of the internet & AI has allowed us to do a lot of tasks and processes in record time. What used to take hours can now sometimes take only minutes. This is true when it comes to answering common questions you might have about your benefits.
Luckily, these common questions can be easily answered online and here’s 4 that you can answer on your own.
1. Did you forget your password?
It happens to the best of us.
You try to log in and realize you can’t remember your password or the password you thought doesn’t seem to be working. And with the number of apps and websites we all navigate, trying to remember which password goes with which username can feel confusing and frustrating.
Resetting your password is fairly common knowledge, and the process is usually the same if not similar, however every website is different, meaning their reset process can vary. Let’s start with resetting the credentials for your account on your carrier’s website:
- Go to your carrier’s website. If you know your username, enter it and click on the “forgot password” link.
- Pro tip: in many cases, your username will be whatever email address you signed up with. If you’ve forgotten your username/user ID, you can also choose to remember that as well.
- You’ll receive an email to the one on file with your benefits carrier with a link to reset your password. Clicking on the link will take you to your carrier’s reset password page.
- Depending on the carrier, you might receive a special access code to either your email or mobile device. This code will sometimes have a time limit, so it’s recommended that you use it as soon as you can.
- If you’re unable to access your account, contact your carrier directly to resolve username and/or password issues. If you don’t have an account, you can sign up on the carrier’s site or through their official mobile app.
- Once you’ve chosen a new password, click on the submit or change password button. You’ll be sent back to the log in page.
Speaking of passwords, if you’ve forgotten yours for accessing your ADP TotalSource® account info, follow this simple, three-step process to get logged back in.
- Go to adptotalsource.adp.com and enter your User ID then click Need Help Signing In?
- If you’ve forgotten your User ID, you can also choose to remember that as well.
- Enter your info then click Next to receive a validation code, either to your registered email or via a text message.
- Keep in mind that the code is only valid for 10 minutes.
- Once you’ve entered your code, click Submit. You’ll then be asked to create a new password and to use it on the log in screen
If you’re using the ADP® Mobile Solutions app, the process is similar – you’ll enter your User ID then click Forgot Password. As with the site, you’ll receive either an email or a text message with a link for further instructions
2. Where’s my insurance ID card?
Carriers that provide physical ID cards typically send it in the mail within 7-10 business days after benefits are elected in the ADP TotalSource system (some carriers no longer provide plastic ID cards to help reduce waste and provide better security).
When you make changes to your medical/dental benefits due to a Qualifying Life Event or during Open Enrollment, you may or may not receive a new ID card. This varies by carrier and may depend on whether you changed your plan or added/removed dependents. To confirm if or when a carrier sends new ID cards, contact the carrier’s member service line, or a MyLife Advisor directly.
Most carriers have digital ID cards available and this is the fastest and most secure way to access your insurance details. Check your carrier’s mobile app or member services website for a digital card.
3. What do I do about a Qualifying Life Event?
Did you just get married? Expanded your family through a birth or an adoption? Or did you recently experience a loss?
Major life events like these give you a chance to update coverage outside of your company’s Open Enrollment. They’re known as Qualifying Life Events (QLE). We go into deeper detail about what QLEs are and what they entail in this article.
If you’ve experienced a QLE, here’s how to report it:
- Start by logging in to your adptotalsource.adp.com portal then go to Support Tile > Report a Life Change.
- Select your life event under Event and the Event Date. Make sure to note the change you’re requesting.
- You’ll need to upload any supporting documents, add any dependents (if applicable) and any Social Security numbers.
- Be sure to submit your request and all supporting documents within 60 days of your Qualifying Event
- Once finished, click Submit Enrollment. An ADP associate will review your request, notify you via email with updates or additional questions, and confirm when your request has been processed.
For more details on eligibility timelines and required documentation, please refer to our Summary Plan Description.
4. How do I figure out my tax forms, deductions and 401(k) contributions?
This section is more about adjacent benefits, but we believe that your financial health is an important topic to consider.
Ensuring your W-2 or W-4 is filled out correctly and that you’ve made the correct deductions or the right contributions can go a long way in easing stress, especially when tax time comes or when it’s time for retirement.
Before you get overwhelmed, here are some things you can do to get ready:
- Check out our detailed article about Forms W-4 and W-2, what each of them mean, and how to fill them out.
- When it comes to retirement, there’s several different options you can take, including using 401(k) contributions. You can learn more about 401(k) plans from this article from the IRS.
Online vs Personal Touch
While these four questions can easily be answered with a quick trip to the website or through your app, sometimes talking to someone on the phone alleviates stress and frustration, giving you an actual expert to help address your concerns.
That’s why our MyLife Advisor team is here to support you when you need it. Give us a call at 844.448.0325.
They’re available Monday through Friday, 8 a.m. to 11:30 p.m. ET, with real answers and real support for any and all of your benefits coverage questions.
[GW1]Link to WFN: //mylife.adp.com/forms-w-4-and-w-2-explained/
Link to Core: //mylife-ts.adp.com/forms-w-4-and-w-2-explained/